Investigating - Customers may be experiencing delays with receiving Email notifications, these notifications will eventually process but our engineering teams are currently engaged and are investigating this delay. Nov 19, 2025 - 23:17 UTC
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Investigating - We are currently investigating this issue. Nov 19, 2025 - 21:26 CET
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In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 20, 2025 - 02:30 PST
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We are aware of an issue affecting conversations and reviews from November 12th onward, which were not appearing in the Zendesk QA environment. Ticket Imports have been re-enabled, and we are closely monitoring the backlog processing to ensure full recovery. We apologize for any inconvenience this may have caused and appreciate your patience and understanding.
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Investigating - We are currently investigating a service degradation with Zoom Phone outbound calls in Europe region.Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.We appreciate your patience as we work to resolve this issue. Nov 20, 2025 - 03:00 PST
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Twilio
Some conversations and reviews from Nov. 12, 2025 onwards are unavailable in Zendesk QA
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