In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan 21, 2026 - 12:00 UTC
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We've received a number of reports that an ISP backbone service in the greater New York area is having an issue. ScreenConnect is performing as expected, but we're closely monitoring the issue as it is affecting partners in that area. While the underlying issue is being handled, you may see intermittent connection issues.
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Investigating - We are currently investigating this issue. Jan 21, 2026 - 05:06 MST
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Update - We are experiencing SMS delivery delays when sending messages to Multiple Networks In United States of America Via A Subset Of Twilio Shortcodes and Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available. Jan 21, 2026 - 04:05 PST
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Monitors
[Planned Maintenance] Network Tunnels – Melbourne, Mumbai, Osaka and Singapore between 12:00 UTC and 16:00 UTC on January 21st
Cisco Umbrella
Canvas Jobs (course import/export, SIS imports, Blueprint syncs, Grade posting) are not processing for some users
Instructure
SMS Delivery Delays To Multiple Networks In United States of America Via A Subset Of Twilio Shortcodes and Longcodes..
Twilio
StatusGator