Investigating - We are investigating reports of login issue within eFinancePlus. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution.. Nov 20, 2025 - 09:22 PST
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Monitoring - Our team have implemented new mitigation measures, and the Management Console is gradually coming back online. Please note that full access for all customers may take some time. Nov 21, 2025 - 00:37 CET
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In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 20, 2025 - 14:15 PST
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We are aware of an issue affecting conversations and reviews from November 12th onward, which were not appearing in the Zendesk QA environment. Ticket Imports have been re-enabled, and we are closely monitoring the backlog processing to ensure full recovery. We apologize for any inconvenience this may have caused and appreciate your patience and understanding.
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